Effective Date: January 21st, 2026
Website: https://endoflifedoula.ca/
Business Name: Susan Schenkers Consulting End of Life Doula
1. Introduction and Accountability
We respect your privacy and are committed to protecting personal information. This policy outlines how Susan Schenkers Consulting End of Life Doula (“we,” “our,” “us”) collects, uses, discloses and safeguards personal information. The British Columbia Personal Information Protection Act (PIPA) sets rules for handling personal information, and we are accountable for complying with it. Susan Schenkers, the owner, is responsible for privacy compliance and for ensuring adherence to this policy. We may also be subject to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) when personal information crosses provincial or national borders.
2. Definition of Personal Information
Personal information means information about an identifiable individual. Examples include names, addresses, gender, education, financial details, medical details, dates of birth, photographs and other data that can identify someone. Business contact information used solely for work purposes is not considered personal information for this policy.
3. What We Collect
We collect personal information necessary for our services. This includes your name and contact details, information about the individual receiving support (such as preferences, needs and family contacts) and financial information needed to process payments. We will explain why we need this information at or before the time of collection and only collect what is reasonably required.
4. Purposes for Collection and Limiting Collection
We collect personal information to verify identity, plan and deliver end‑of‑life support and guidance, communicate about services, process payments, meet legal obligations and manage our business. We collect, use and disclose personal information only for purposes that are appropriate and with consent or lawful authority. We do not collect unrelated personal information.
5. Consent and Choice
We obtain your consent before collecting, using or disclosing personal information unless otherwise permitted or required by law. We will explain the purposes and uses of personal information. Consent may be given verbally, in writing or electronically, and may be implied when the purpose is obvious and you provide the information voluntarily. You may withdraw consent at any time by giving reasonable notice; withdrawing consent may affect our ability to continue providing services, and we will explain any consequences.
6. Limiting Use, Disclosure and Retention
We use personal information only for the stated purposes and do not use or disclose it for other purposes without additional consent. We will not collect, use or disclose personal information except as authorized by PIPA or required by law. We may disclose personal information to third party service providers who assist us (for example, payment processors), but only if they agree to protect the information and use it solely for our specified purposes. We retain personal information used to make decisions for at least one year. After that, we destroy or anonymize it when it is no longer needed for the identified purposes or for legal or business reasons.
7. Accuracy and Correction
We make reasonable efforts to keep personal information accurate and complete. You may request corrections to your personal information. If the request is reasonable, we will correct the information and notify organizations to whom we disclosed it. If we disagree with a correction request, we will note that a correction was requested.
8. Safeguards
We protect personal information using administrative, physical and technological safeguards to prevent unauthorized access, use, disclosure, copying, modification or disposal. These measures include secure storage, restricted access, encryption and staff training. We have procedures for responding to potential privacy breaches.
9. Access to Personal Information
You have the right to access your personal information and to know how it has been used and to whom it has been disclosed. Requests must be in writing. We may require proof of identity and may charge a small fee with an advance estimate. We will respond within thirty business days unless an extension is permitted by law. If we refuse access, we will provide written reasons and explain your options.
10. Complaints and Challenging Compliance
If you have questions or concerns about how we handle personal information, please contact Susan Schenkers using the contact details below. We have procedures for handling privacy complaints. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC).
11. Openness and Availability
We make this policy available on our website and will provide additional information upon request. We review and update this policy regularly to ensure it reflects current legal requirements and our practices.
12. Cross‑Border and Third‑Party Transfers
When personal information crosses provincial or national borders, PIPEDA may apply. We assess risks associated with transferring personal information to service providers outside Canada, ensure they provide comparable protection, limit their use of personal information to specific purposes, and inform clients that their information may be processed in another jurisdiction where it may be accessible to courts or law enforcement.
13. Cookies and Website Data
Our website may use cookies and similar technologies to improve functionality and collect anonymous usage statistics. Cookies do not identify you personally. You can adjust your browser settings to refuse or disable cookies. We may use analytics services to understand how visitors use our site; these analytics do not identify individuals.
14. Changes to This Policy
We may update this policy to reflect changes in law or business practices. When we make significant changes, we will post the updated policy on our website and indicate the effective date. Your continued use of our website or services after the changes take effect constitutes acceptance of the updated policy.
15. Contact and Responsible Person
For questions about this policy, requests for access or correction, or complaints, please contact:
Susan Schenkers
Susan Schenkers Consulting End of Life Doula
info.endoflifedoula@gmail.com